Well, I entered a BBB complaint tonight.
This is what I said:
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The Service Manager, Bruce Eshtiaghi origionally blew up the stereo and refused to replace it. The stereo went under warranty 3 times, JVC finally offered me a credit due to too many warranty returns. JVC placed my credit to the origional place of purchase, Sound Solutions. I went to Sound Solutions to recieve my credit from JVC. A total missunderstanding occured, and Sound Solutions sold my warranty replacement to somebody else. Sound Solutions can not replace the origional deck(says the warranty deck was last one) They refuse to refund my origional purchase price(after Ken, the owner, agreed to due so) they also refuse to replace the deck with an equal value deck(a deck with the same features and functions) Sound Solutions has offered a lower model deck, of a newer model year, but it has less features/functions then the origional deck. (which is unacceptable)
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This is how I'm asking the issue to be resolved:
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I want a full 100% refund, as I will not accept the offered replacement deck with less functions or features then my origionally purchased deck.
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The BBB asks to have 30 days to respond, so the wait and frustration continues.
Failing this, Small claims will be next.
Thanx guys!
